Shipping Policy

Thank you for visiting and shopping at A1 Lights

Domestic Shipping Policy

Delivery Process work

Orders received by noon Indian Standard Time between Monday to Saturday will usually ship the next working day. If the order is received after 1:00 p.m. Indian Standard Time or on Sundays, or public holidays, it will usually be shipped in next working day. All deliveries shall be done through our third-party delivery partner.

Estimated delivery time

Upon purchase, you will receive your order within 1-7 business days. Nevertheless, delivery can take more than ten business days in remote areas depending on the billing address.

We will make every effort to process orders within due time. Radiance Steel is not liable for shipping delays caused by severe weather conditions, unforeseen events, or force majeure situations.

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Amount

Professional Air-Mode Shipping

Less than 5000

100

5000 and +

*Free

*Free shipping on orders of INR 5000 or more.

Overnight delivery is only available for orders with delivery addresses within the same city(Chennai)

A1 Lights ships to addresses within the India, Indian Territories

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 -48 hours.

 

 

International Shipping

We currently do not ship outside India.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Radiance Steel will not be held responsible if the customer provides the wrong shipping address and you cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Call [+91 9952973102] 
  2. Or alert us at [shahiljain79@gmail.com] 

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.